We’re Here to Help!
10 Years of Support & Warranty Included with Every System
Need Assistance Now? Call 1.844.LIGHTCLOUD
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TECHNICAL SUPPORT
Troubleshooting & Remote Diagnostics, Warranty Replacements, Pre-Sale Technical Questions
 | RAB No Compromise 10-Year Warranty |
|---|---|
| Replacement Devices & Parts | |
| Seamless over-the-air upgrades | |
| Technical Support & Troubleshooting | |
| Remote Diagnostics | |
| User Assistance & Training |
Everything Is Included
Have a question?
We have an answer.
Device issues?
We’ll make it work or replace it!
Not sure how to use the system?
We’ll train you and your colleagues.
Want to change your settings?
We can make them for you or tell you how.
Note: RAB’s warranty is subject to all terms and conditions found at rablighting.com/warranty. Warranty only applies to properly installed devices upon agreement with the Master Service Agreement.
Commissioning
Commissioning is the process of setting up a lighting control system to function in the desired manner. Most systems require expensive commissioning experts to come on-site and setup the system or leave commissioning to the installer or end-user. Lightcloud is different—Lightcloud support commissions sites remotely at no additional expense.
How does remote commissioning work?
Simple. After a Lightcloud system is installed, the installer notifies Lightcloud support that the system is ready to be commissioned and provides information about the site and devices being installed.
Lightcloud support then remotely makes the changes to the system. Lightcloud support stays in constant contact with the end user and installers to ensure the system is setup properly.
What if I want to make changes to the system?
No Problem. Lightcloud support can make changes to the system programming at no additional expense.
Technical Support
Lightcloud support is comprised of a team of engineers and lighting control specialists that are ready to answer your questions and solve your lighting frustrations.
Troubleshooting & Remote Diagnostics
If your system isn’t performing to your expectations, our team can remotely change the settings to meet your performance needs.
Warranty Replacements
In the rare event that one of our devices or fixtures fails, Lightcloud support will quickly process replacements and coordinate for the removal and installation of the new device.
Pre-Sale Technical Questions
Have questions about the system: capabilities, fixture compatibility, integration abilities, warranty, availability, and more? Lightcloud support has you covered.
Training
RAB never wants Lightcloud customers to feel overwhelmed by the system, so we offer free training services to make sure every customer and user is able to enjoy the power and simplicity of Lightcloud.
Have a quick questions?
We can answer questions and walk you through basic controls over the phone.
Want to learn more?
Schedule a webinar. We’ll customize the webinar to your site and questions to make sure you feel confident with your system.
Want to become an expert?
RAB offers advanced Lightcloud training events at our headquarters in Northvale, NJ and in our NYC office. We also have sales professionals across the country that can demo the basic functions of the system and answer questions.
